Stock available: Da
Delivery time: Maxim 24 de ore
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2 deplasari incluse la sediul clientului in decursul unei luni. Deplasarile suplimentare se factureaza cu 60 Lei, TVA inclus. Termenul de interventie este de maxim 48 de ore de la solicitare (in general in aceeasi zi pentru solicitarile matinale, sau a doua zi lucratoare de la solicitare).
Asistenta telefonica si prin internet (remote) privind toate componentele sistemului, in intervalul orar 9:00 - 18:00 de Luni pana Vineri, iar Sambata de la 10:00 la 14:00. Optional, se poate achizitiona program prelungit de luni pana duminica pana la ora 23:00. Asistenta telefonica este asigurata inclusiv in limba engleza.
Personalizare rapoarte; personalizare formate documente (facturi, avize, proforme); personalizare formate de etichete.
Manopera gratuita, inclusiv predare memorie fiscala, si reduceri de pret la piesele de schimb.
Up-date-uri ale programului de vanzare si gestiune.
Contractul acopera rezolvarea oricaror solicitari legate de componentele hardware si software ale sistemului, inclusiv toate serviciile legate de casa de marcat (remediere defectiuni, re-instruire personal, aprovizionare cu consumabile, predare memorie fiscala a casei de marcat la ANAF, etc.). Programul de lucru in care se asigura asistenta si deplasari este de la 9:00 la 18:00, de Luni pana Vineri iar Sambata de la 10:00 la 14:00.
Contractul indeplineste cerintele legislative cu privire la modul de notificare al unitatii de service si cu privire la achizitia de role de hartie.
La plata a 5 luni in avans, a 6-a luna este GRATUITA.
Asistenta se acorda inclusiv pentru subiecte financiar-contabile.
Acest abonament este disponibil societatilor din Mun. Bucuresti, jud. Ilfov si jud. Constanta. Pentru alte judete puteti opta pentru Contract cu asistenta remote.
Phone and internet customer support
4 On-site interventions
Software updates
Customized labels and customized document formats
Customized reports
Consumables delivery
Stuff training
Hardware repairs and network reconfiguration
Parameters reconfigurations for fiscal printer (date/time, VAT rates)
Fiscal memory deposit
Since 2002, thousands of companies from Romania and abroad have chosen Sedona.
Our fiscal equipment, accessories and consumables portfolio can be adapted to any type of business. The Sedona specialists are there for you every step of the way!
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Sedona`s working schedule on the 24th January - Romanian Unification
Bucharest headquarters: 9:00 - 18:00 (Normal schedule)
Constanta headquarters: Closed
Service staff is reduced, which could result in a longer response time by phone.
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